Hifi News

RX-V685 From Yamaha – Update Issues

I recently received a reader question regarding a problem with the Yamaha RX-V685 receiver. Rather than restrict the answer to my reader, I thought that others might benefit from Yamaha’s response. Just in case the issue reoccurs elsewhere

The Yamaha RX-V685 receiver is a 7.2-channel AV receiver pushing out 90W into 8 Ohms and features the company’s YPAO Reflected Sound Control (R.S.C.) sound optimisation plus Amazon Alexa and Google Assistant voice control compatibility, MusicCast multi-room technology, Music streaming services built-in, support for HDMI (five in and two out) with Dolby Vision and Hybrid Log-Gamma plus a built-in phono input for vinyl playback. Plus auto-updating firmware.

The RX-V685 problem occurred with the auto update feature of the Yamaha RX-V685. My reader undertook an auto update of the firmware to version, “…v1.8 via Wi-Fi.” The process ceased with, “..an error 020000. I tried updating via USB but get the same error.”

I took the issue to Yamaha and asked them for help and the company kindly responded.

“We would suggest checking the following for the update question:

  1. USB stick format – FAT16 or FAT32 (not EXT FAT or NTFS)
  2. No folders, only the Bin file should be on the stick
  3. Please make sure 000402-0180.bin is being used –https://uk.yamaha.com/en/support/updates/rx-v685_rx-a780_rx-a880_firm.html
  4. Try a forced update (see pic).”

And here is the image, sent to me by Yamaha, which features further RX-V685 upgrade instructions – fingers crossed for ultimate success!

RX-V685 From Yamaha - Firmware Update Issues

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3 Comments

  • Reply
    Ian From Berks
    19th January 2021 at 3:47 pm

    The more we incorporate computers into our systems the more we incorporate computer problems like software and screen freezes.

  • Reply
    Lawrence
    19th January 2021 at 5:21 pm

    Agreed it’s a mixed blessing. It’s wonderful how new features and performance improvements can be added over the air without recourse to a soldering iron or any technical expertise. But when it goes wrong and things break that were working fine it is highly annoying. I think we should plead with equipment makers to make all software updates reversible, so that changes can be undone when problems occur.

  • Reply
    ian from Berks
    20th January 2021 at 9:59 am

    Oh yes please

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