I recently received a reader question regarding a problem with the Yamaha RX-V685 receiver. Rather than restrict the answer to my reader, I thought that others might benefit from Yamaha’s response. Just in case the issue reoccurs elsewhere
The Yamaha RX-V685 receiver is a 7.2-channel AV receiver pushing out 90W into 8 Ohms and features the company’s YPAO Reflected Sound Control (R.S.C.) sound optimisation plus Amazon Alexa and Google Assistant voice control compatibility, MusicCast multi-room technology, Music streaming services built-in, support for HDMI (five in and two out) with Dolby Vision and Hybrid Log-Gamma plus a built-in phono input for vinyl playback. Plus auto-updating firmware.
The RX-V685 problem occurred with the auto update feature of the Yamaha RX-V685. My reader undertook an auto update of the firmware to version, “…v1.8 via Wi-Fi.” The process ceased with, “..an error 020000. I tried updating via USB but get the same error.”
I took the issue to Yamaha and asked them for help and the company kindly responded.
“We would suggest checking the following for the update question:
- USB stick format – FAT16 or FAT32 (not EXT FAT or NTFS)
- No folders, only the Bin file should be on the stick
- Please make sure 000402-0180.bin is being used –https://uk.yamaha.com/en/support/updates/rx-v685_rx-a780_rx-a880_firm.html
- Try a forced update (see pic).”
And here is the image, sent to me by Yamaha, which features further RX-V685 upgrade instructions – fingers crossed for ultimate success!
Ian From Berks19th January 2021 at 3:47 pm
The more we incorporate computers into our systems the more we incorporate computer problems like software and screen freezes.
Lawrence19th January 2021 at 5:21 pm
Agreed it’s a mixed blessing. It’s wonderful how new features and performance improvements can be added over the air without recourse to a soldering iron or any technical expertise. But when it goes wrong and things break that were working fine it is highly annoying. I think we should plead with equipment makers to make all software updates reversible, so that changes can be undone when problems occur.
ian from Berks20th January 2021 at 9:59 am
Oh yes please
shin25th September 2021 at 9:10 pm
Roberto28th November 2021 at 4:21 pm
I have the same problem… the solution from yamaha support not solve..
You have a solution?
Paul Rigby29th November 2021 at 10:21 am
That’s why I brought in Yamaha in the first place, Roberto. I’m afraid not.
shin29th November 2021 at 12:59 pm
Agus9th December 2022 at 9:24 am
The RXV685 was taken to a Yamaha service center and 15 days later received the answer “the unit has been calculated with a repair fee of Rp. 5,328,000 and a 3 month digital indent PCB part replacement” … !!!!
What did you get from this incident…
1. a firmware update appears on the RXV685 display assuming that the firmware has been tested and can be accounted for in order to improve features, quality and security, then a firmware update is carried out;
2. In practice, the firmware update did not run perfectly and an error occurred which resulted in the RXV685 not being able to work;
3. The RXV685 was unable to work, it was taken to the Service Center and after waiting for 15 days, information was obtained that there was damage to the Digital PCB Part and a 3 month indent.
4. Failure to update the firmware, which is basically software, can Yamaha not change it to the initial factory settings like when I first bought it from the store???
5. From this forum it can be seen that the firmware update failure is sure to end with a PCB replacement and costs incurred.
That’s what happened to me and happened to still have an old HT from another brand that still functions normally even though the DD format is not Atmos yet, thank you.
Agus9th December 2022 at 9:26 am
update Firmware ERROR ! 02000